Business & Publishing Information
| Brand Name |
EduKey |
| Author & Publisher |
Jyoti Dhara |
| Customer Support |
dharrajyoti1@gmail.com |
| Payment Gateway |
Razorpay |
| Billing Currency |
INR (Indian Rupee) |
| Product Type |
Digital eBook |
1. Terms and Conditions
Last Updated: Current • Applicable to all purchases through EduKey
1.1 Introduction and Acceptance of Terms
Welcome to EduKey. This website and the digital eBook products provided herein are created, owned, and operated by Jyoti Dhara under the brand name EduKey ("we", "us", or "our"). Throughout these Terms and Conditions ("Terms"), the customer, reader, or user is referred to as "you" or "customer".
By purchasing, downloading, or accessing our digital eBook [INSERT EBOOK NAME], or by using this website, you confirm that you have read, understood, and agreed to be legally bound by these Terms and Conditions in their entirety. If you do not agree with any part of these Terms, please do not purchase or use the product.
1.2 Intellectual Property and Copyright Ownership
All content contained within [INSERT EBOOK NAME]—including but not limited to the text, lesson explanations, stories, chapter progression, creative concepts, tables, exercises, formatting, design, and graphics—is the exclusive intellectual property and copyright of Jyoti Dhara (operating under EduKey). All rights are strictly reserved.
Purchasing [INSERT EBOOK NAME] does not transfer ownership, copyright, or commercial rights to you. You are granted solely a non-exclusive, non-transferable, revocable license for personal educational use as detailed below.
1.3 Permitted Personal Educational Use
The eBook is provided exclusively for your personal, individual learning and educational use. You may download and store a copy of the eBook on your personal devices (such as your smartphone, tablet, or computer) solely for your own private study.
1.4 Strictly Prohibited Activities
To protect our intellectual property and the integrity of EduKey educational publications, the following actions are strictly prohibited without prior written authorization from Jyoti Dhara:
- No Unauthorized Copying or Reproduction: Copying, printing for distribution, duplicating, or scanning the eBook in whole or in part.
- No Public or Private Redistribution: Sharing, emailing, forwarding, or distributing the eBook file to friends, family, student groups, or colleagues.
- No Cloud or Social Media Uploads: Uploading the eBook file to public or private cloud drives (e.g., Google Drive, Dropbox), file-sharing websites, torrent networks, or messaging channels/groups (such as Telegram, WhatsApp, Facebook, or Discord).
- No Modification or Derivative Works: Editing, altering, modifying, extracting text, translating, or creating derivative educational materials based on the eBook.
- No Resale or Commercial Exploitation: Reselling, sub-licensing, renting, leasing, charging fees for access, or bundling the eBook with other commercial courses or packages.
Any violation of these restrictions constitutes copyright infringement and breach of contract, resulting in immediate termination of access and potential legal proceedings under applicable laws.
1.5 Product Pricing and Payment Terms
The price for [INSERT EBOOK NAME] is clearly specified on this website as [INSERT PRICE]. All transactions are charged in Indian Rupees (INR).
- Payment Method: Payments are processed securely through our authorized payment partner, Razorpay. Accepted payment modes include UPI, debit cards, credit cards, and net banking as supported by Razorpay.
- One-Time Payment: The purchase price is strictly a one-time fee. There are no recurring charges, periodic renewal fees, or hidden auto-debit subscriptions.
1.6 eBook Access Conditions and Delivery Timing
Access to [INSERT EBOOK NAME] is granted on a [Lifetime / Limited Time] basis following verified and successful payment confirmation from Razorpay.
Access is provided electronically [Instant / Within a Few Minutes] after the transaction is successfully completed. Delivery is made via an on-screen download page, direct access link, and/or automated confirmation sent to your registered email address.
1.7 Customer Agreement
By proceeding to checkout and completing payment on this website, you explicitly acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.
2. Refund and Cancellation Policy
Clear, Fair, and Transparent Policy for Digital Products
2.1 Digital Product Nature
All educational products sold by EduKey (authored by Jyoti Dhara) are 100% digital eBooks. Unlike physical goods, digital files and download links are delivered electronically upon payment completion.
2.2 General Cancellation and Refund Policy
Access to [INSERT EBOOK NAME] is provided digitally [Instant / Within a Few Minutes] upon receipt of successful payment. Because the complete educational material is made accessible immediately upon order completion, general cancellation requests, change-of-mind claims, or standard post-access refund requests are not accepted once digital access has been granted, subject to applicable consumer protection laws.
2.3 Genuine Refund Situations
At EduKey, we value customer trust and treat every learner fairly. We gladly review and process refunds in the following verified genuine situations:
-
Technical Delivery Failure: A successful payment was debited from your account, but you did not receive digital access to [INSERT EBOOK NAME] due to a verified technical issue, system outage, or broken link, and our customer support team is unable to resolve the issue or deliver your file after being contacted.
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Duplicate Payment for the Same Order: You were inadvertently charged multiple times for the same transaction due to a network latency issue, browser double-click, or payment gateway glitch during checkout on Razorpay. The duplicate amount(s) will be refunded in full.
2.4 Refund Request Time Limit
To be considered, any refund request for technical failure or duplicate charge must be submitted within 7 days of the payment date. Requests submitted after 7 days from the transaction cannot be processed.
2.5 How to Submit a Refund Request
If you encounter an eligible technical issue or duplicate payment, please email our support team directly:
Official Support Email: dharrajyoti1@gmail.com
Please use the email subject: "Refund Request - [Your Name] - Razorpay Payment ID"
To help us verify and expedite your request, please include the following details in your email:
- Your full name and the email address entered during checkout.
- Your Razorpay Payment ID (e.g.,
pay_XXXXXXXXXXXXXX) and date of transaction.
- Payment confirmation receipt or debit SMS/bank screenshot.
- A brief description of the issue encountered (e.g., duplicate deduction or access not activated).
2.6 Refund Processing Timeline
Once your request is received and verified against Razorpay transaction logs, eligible refunds will normally be approved and initiated within 5–7 business days.
Refunded amounts are credited directly back to the original source account (UPI, bank account, debit card, or credit card) used during payment. The exact time required for the funds to reflect in your statement is subject to standard interbank and payment provider processing timelines.
3. Privacy Policy
Respecting Your Privacy & Protecting Your Personal Data
3.1 Introduction
EduKey, operated by Jyoti Dhara ("we", "us", "our"), respects your privacy and is committed to protecting the basic personal details you provide when visiting our website or purchasing our eBook [INSERT EBOOK NAME]. This Privacy Policy outlines what information we collect, how it is handled, and how your privacy is protected.
3.2 What Information We Collect
We collect only the minimal information necessary to process your digital purchase and deliver customer support:
- Contact Information: Your full name and email address provided during checkout.
- Transaction Reference Details: Order reference number, Razorpay Payment ID, payment date, timestamp, amount paid, and transaction status (success/failed).
- Customer Inquiries: Any email correspondence you voluntarily send to our support address (dharrajyoti1@gmail.com).
3.3 Purpose of Information Use
The information collected from you is used solely for legitimate business purposes:
- Verifying payment completion with our payment gateway (Razorpay).
- Sending order confirmation receipts and eBook download/access instructions.
- Granting, validating, and restoring digital access to [INSERT EBOOK NAME].
- Responding to customer inquiries, technical troubleshooting, and refund requests.
- Maintaining accurate business records and tax/accounting documentation for digital sales.
3.4 Strict Non-Disclosure and No Sale of Personal Data
We value your trust. We do NOT sell, rent, trade, lease, or monetize your personal information to third-party advertisers, brokers, or marketing agencies under any circumstances.
3.5 Secure Payment Processing via Razorpay
All online financial payments on our website are handled securely through Razorpay, an authorized and PCI-DSS compliant third-party payment gateway.
Important Payment Security Clarification:
Our website (EduKey) does NOT collect, view, handle, or store your sensitive payment instruments, including credit card numbers, debit card numbers, CVV codes, card expiration dates, net banking passwords, or UPI PINs.
During checkout, all payment details are entered directly on Razorpay's encrypted payment pages. Payment-related information is processed and managed by Razorpay in accordance with its own security standards and privacy policies.
3.6 Data Retention and Customer Inquiries
We retain basic order records (such as your name, email, and Razorpay Payment ID) only for as long as necessary to maintain your eBook access, assist with customer service, and comply with tax and legal requirements.
If you have any questions or concerns regarding this Privacy Policy, please contact Jyoti Dhara at dharrajyoti1@gmail.com.
4. Shipping and Digital Delivery Policy
100% Digital Delivery • No Physical Shipping Required
4.1 Exclusively Digital Product
The product offered by EduKey (authored by Jyoti Dhara) is a 100% digital eBook entitled [INSERT EBOOK NAME].
Please note that no physical book, paper copy, binder, DVD, CD, or USB flash drive will be dispatched.
4.2 No Physical Shipping or Postal Delivery
Because this is an electronic digital product, no postal delivery, courier shipment, or physical transport is required or performed. There are zero shipping charges, handling fees, or physical delivery wait times.
4.3 Digital Delivery Method and Timeline
Access to [INSERT EBOOK NAME] is provided in accordance with our digital delivery standard: [Instant / Within a Few Minutes] following successful payment authorization.
Upon successful checkout via Razorpay, your digital access is activated through:
- An immediate on-screen access or download button displayed on the post-payment success screen.
- An automated confirmation email containing your access/download link sent to the email address provided during payment.
4.4 Technical Factors Affecting Delivery
Digital delivery and instantaneous access activation depend on the following factors:
- Successful transaction completion and real-time payment confirmation from Razorpay.
- An active and stable internet connection on the customer's device.
- Accurate entry of your email address during the checkout process (please verify there are no spelling errors).
- Standard server uptime and automated email delivery systems.
4.5 What to Do If Access Is Not Activated
If your payment has succeeded and funds have been debited, but you have not received or cannot open your digital access to [INSERT EBOOK NAME] within a few minutes:
- Please check your email Spam, Junk, or Promotions folders, as automated transactional emails may occasionally be filtered there.
-
If the access link is still not found, please contact our support team immediately at dharrajyoti1@gmail.com.
In your email, kindly include your name and Razorpay Payment ID (or a screenshot of the payment debit). Our support team will verify your transaction record and promptly provision your digital eBook access.